FAQ

Can I change my shipping address?
We cannot change your shipping address after your item is ordered as processing begins immediately.

How long will it take to be shipped to me?
Shipping takes 3-4 weeks. While we make every effort to ship all orders within 30 days, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates.

Are there extra duties?
Orders shipped outside the USA might be subject to duties and taxes beyond our control and are the responsibility of the customer.

My package has not updated and has left the warehouse, is it lost?
Once your order has been collected by USPS, please contact the courier directly for updates on your package. https://www.usps.com/

Can I change the colour or add to my order?
All orders are final sale once submitted and may not be changed, cancelled or updated.

Why does my shirt not glow-in-the-dark?
The shirt needs to be charged in direct sunlight for 15 minutes to have it's full glow-in-the-dark effect.

Can we refund or exchange orders?
No refunds or exchanges as items are produced on demand in the size and colour selected, therefore we cannot restock this item.

Sizing
All sizes are unisex but do run large unless noted otherwise.

Can I get custom or past You Matter clothing?
No, these items are limited edition and may not be rereleased once they have sold out.

The item I received is defective, what do I do?
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